Privacy Policy
Effective: 1 January 2026 · Last Updated: 28 May 2026
Candid Chinese Herbal Clinic ("we", "our", "us"), at 22 Cross Lane, Wan Chai, Hong Kong, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website or use our wellness mobile application.
1. Information We Collect
- Personal Identification: Name, email, phone number, and address when you book a consultation or contact us.
- Health Information: Wellness data you voluntarily provide for consultation purposes.
- Device & Usage Data: Device identifiers, OS version, and app usage analytics to improve our services.
- Communications: Records of correspondence via email, phone, or our app.
2. How We Use Your Information
- Provide, operate, and maintain our clinic services and wellness application
- Schedule and manage appointments and consultations
- Send appointment reminders and relevant wellness updates (with consent)
- Improve and personalise your digital wellness experience
- Comply with applicable Hong Kong legal and regulatory requirements
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information. We may share it with trusted service providers under strict confidentiality obligations, with regulatory authorities when required by law, or with healthcare professionals involved in your care with your consent.
4. Data Security
We implement industry-standard security measures to protect your personal data. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain personal information for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws. Health consultation records are retained per Hong Kong medical record retention standards.
6. Your Rights
Under the Personal Data (Privacy) Ordinance (Cap. 486), you have the right to access, correct, or request deletion of your data, and to withdraw marketing consent at any time.
7. Cookies
Our website may use cookies to enhance your browsing experience. You may configure your browser to refuse cookies, though some features may not function correctly.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors without parental consent.
9. Changes to This Policy
We may update this Policy from time to time. Significant changes will be posted on this page with a revised effective date.
10. Contact Us
Candid Chinese Herbal Clinic
22 Cross Lane, Wan Chai, Hong Kong
Phone: +852 2336 0900
Email: info@candidclinic.hk